The Customer Service & Negotiation Skills Training course is designed to equip participants with the necessary skills to provide exceptional customer service and effectively negotiate in professional settings. The primary objectives include enhancing customer interaction, resolving conflicts, and developing effective negotiation strategies.
Customer Service Skills:
- Understand the importance of excellent customer service
- Develop effective communication and active listening skills
- Handle customer inquiries, concerns, and complaints professionally
- Enhance customer satisfaction and loyalty through positive interactions
Negotiation Skills:
- Grasp the fundamentals of negotiation, including preparation and strategy
- Develop effective negotiation techniques and tactics
- Navigate conflicts and reach mutually beneficial agreements
- Enhance decision-making skills during negotiations
Benefits of Customer Service & Negotiation Skills Training
Customer Service:
- Improved customer satisfaction and loyalty
- Increased confidence in handling customer interactions
- Enhanced problem-solving skills in customer-related scenarios
- Positive impact on the organization’s reputation
Negotiation Skills:
- Increased success in negotiations and deal-making
- Improved communication and relationship-building with stakeholders
- Enhanced ability to navigate and resolve conflicts
- Demonstrated proficiency in negotiation strategies
Participants will undergo practical exercises and assessments to evaluate their customer service and negotiation skills, focusing on their ability to apply these skills in real-world scenarios.
The maximum allowed candidates per batch for Customer Service & Negotiation Skills Training is 10–12 participants.